- Be treated with dignity, courtesy, friendliness, and to have your personal property respected.
- Receive reasonable coordination and continuity of services from the referring agency to home medicalequipment services.
- Receive a timely response from when home care equipment or additional information is needed or requested.
- Be fully informed of GENAO’S MEDICAL SUPPLY policies, procedures and charges for services and equipment, including eligibility for third party reimbursement.
- Receive an explanation of all forms you are requested to sign.
- Receive home care equipment and services regardless of race, religion, political belief, sex, social status, ageor handicap.
- Receive proper identification from personnel providing services.
- Participate in decisions concerning home care equipment needs, including the right to refuse service within the confines of the law.
- Participate in decisions surrounding the formulation of advance directives (i.e., living wills) and/or the consideration of ethical issues that may arise.
- Have all of your records (except as otherwise provided for by law or third party payer contracts) and all communications, written or oral, treated confidentially.
- Access to all health records pertaining to you and to challenge and have your records corrected for accuracy.
- Express dissatisfaction and suggest changes in any service without fear of coercion, discrimination, reprisal or
- Unreasonable interruption in service.
- Receive information on GENAO’S MEDICAL SUPPLY’s mechanism for receiving, reviewing and resolving complaints or concerns.
- Be assured that your rights are honored by all GENAO’S MEDICAL SUPPLY Staff.
- Be informed of your responsibilities regarding home care equipment and services.
CONSUMER COMPLAINT & ABUSE HOTLINES
In the event of a complaint which is not resolved, the client or immediate family or caregiver has a right to report
complaints, abusive, neglectful or exploitive practices.
To report a complaint regarding the services you receive: Please call AHCA toll free 1-888-419-3456
To report abuse, neglect or exploitation of a disabled adult or elderly person: Please call 1-800-962-2873
If your concerns meet the definition of an emergency situation: First call 911 then call the Abuse Hotline.
To report Medicaid Fraud call: 1-866-966-7226 / Medicare Fraud call: 1-800-MEDICARE(1-800-633-4227)